Jili33 Privacy Policy — User Data Protection
This Privacy Policy explains how jili33 collects, uses, stores, and protects your personal information as a platform user in Malaysia. We are committed to handling your privacy transparently and responsibly.
What information do we collect from you?
When you register and use the jili33 platform, we collect several categories of information to ensure a smooth and secure user experience. The information we collect includes:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected during the registration process.
- Device and browser information: Device type, operating system, browser version, IP address, and general location for security and platform optimisation purposes.
- Payment information: Transaction records in Malaysian Ringgit (RM / MYR), payment methods used (such as FPX or e-wallets), and deposit and withdrawal history. We do not store full bank card numbers.
- Usage data: Pages visited, games played, session duration, and in-platform actions to help us improve our services.
- Cookies: Small files stored on your device to recognise your login session and user preferences.
We only collect information that is necessary and do not request sensitive details unrelated to our services.
How is your information used?
Information collected by jili33 is used solely for platform operations and to improve the user experience. The primary purposes are:
- Verifying user identity during login and account registration.
- Processing deposit and withdrawal transactions in MYR securely and accurately.
- Providing effective customer support when users reach out to us.
- Detecting and preventing fraudulent activity, money laundering, or unauthorised access.
- Sending important notifications related to your account, policy changes, or relevant promotions.
- Analysing aggregated usage patterns to improve platform design and functionality.
Jili33 does not use your personal data for any third-party advertising purposes without your explicit consent.
How do we use cookies and tracking?
The jili33 platform uses cookies for several core functions. Cookies help us maintain your login session so you don't have to re-enter your password multiple times within the same session. They are also used to save your language preferences and display settings.
We use two types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies: Stored on your device for a set period to recognise you on return visits and speed up the login process.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect login functionality and your overall experience on the platform.
How secure is your data on our platform?
Jili33 takes appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or disclosure. These measures include:
- Data encryption in transit using industry-standard HTTPS protocols.
- Passwords are stored in hashed form and cannot be read by our staff.
- Access to users' personal data is restricted to staff who require it for their specific role.
- Regular security audits to identify and address system vulnerabilities.
Your data is stored on servers within a secure, controlled environment. Retention periods depend on operational requirements and legal compliance. Data that is no longer needed will be deleted or anonymised in accordance with our procedures.
In the event of a data breach that may affect your information, jili33 will take immediate action and notify affected users in accordance with applicable legal requirements.
Is your information shared with anyone else?
Jili33 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where information may be shared:
- Payment service providers: Transaction information is shared with the relevant payment processors (such as banks or FPX providers) solely to complete your transaction.
- Legal requirements: Where required by Malaysian law or upon instruction from a lawful authority, we may be obligated to disclose certain information.
- Fraud prevention: In cases of suspected fraud or unlawful activity, information may be shared with the relevant authorities.
All third parties we work with are required to uphold data protection standards equivalent to our own policy.
What are your rights over your personal data?
As a jili33 user in Malaysia, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: If your information is inaccurate or out of date, you have the right to request a correction. You can also update your profile information directly through your account settings.
- Right to erasure: You may request the deletion of your account and personal data. However, certain data may need to be retained for a period of time to comply with legal requirements or to resolve pending transactions.
- Right to withdraw consent: You may withdraw consent for specific uses of your data at any time, though this may affect certain platform functionality.
To exercise any of these rights, or if you have any privacy-related enquiries, please contact us by email at: [email protected]. You may also refer to the FAQ section for further guidance.
This Privacy Policy may be updated from time to time. Any material changes will be communicated through the platform. Continued use after changes are published constitutes acceptance of the updated terms.